Frequently Asked Questions
Have questions? We’ve got answers. Take a look at some of the most commonly asked questions by our guests at Heritage Hills Resort.
GENERAL INFORMATION
What is the mailing address for Heritage Hills Resort?
2700 Mt. Rose Avenue
York, PA 17402
Where is Heritage Hills Resort located?
Heritage Hills Golf Resort & Conference Center is located in York, Pennsylvania – just 30-miles south of Harrisburg and 50-miles north of Baltimore, MD. Click Here for a list of directions.
What is the telephone number for the resort?
For reservations, call (877) 782-9752.
For guest services, call (717) 755-0123.
For sales & event bookings, call (717) 718-1503.
ACCOMMODATIONS
What time is check-in and check-out?
Check In – 4PM
Check Out – 11AM
Can I book a room reservation online?
Absolutely, check room availability now.Does your room rate include any meals?
Guest room rates do not include meals as a standard practice. This allows our guests to add the services they choose. We do however build packages for individuals or groups seeking an all inclusive type of stay. Please contact our Reservations department at (877) 782-9752 to inquire about the many possibilities.
Do you offer room service?
Absolutely! you may simply dial the room service extension from your room to place an order from our restaurant.
Do you offer special packages or discounts?
Absolutely! Packages appear on our site from time to time based on seasonality, however, we are more interested in helping you build the right package you are looking for to make your visit special. From Romance packages to Stay-Cations, simply speak with one of our Reservation Department staff to get started! For companies seeking overnight hotel accommodations, negotiated ongoing discounts are available. Please inquire further with one of our Sales Department staff.
Do you allow pets?
At this time, the Resort welcomes guests requiring the use of service animals.
RESERVATIONS
What is your room cancellation policy?
Our standard individual guest cancellation terms are based on a 48-hour prior to arrival cancellation policy. Should you need to cancel your overnight accommodations prior to that time, guests will not incur any penalty or fee. Reservations cancelled after that period of time incur and one night room and tax fee. Groups and event attendee cancellation policies are included in group and event contracts and may differ.
What are the Reservations Team’s Hours of Operation?
The Resort is open 24 hours a day and hotel reservations can be made by contacting the Hotels. For group reservations, please contact one of our sales professionals at [email protected].
HEARTWOOD SPA
Is the Heartwood Spa reserved for resort guests only?
Heartwood Spa welcomes both day and resort guests.
Can I choose my provider?
Absolutely! Simply indicate which stylist or therapist you are interested in working with or may have a preference for and let our staff know when making your appointment.
Are there any precautions for treatments?
Not typically, however, depending on your individual circumstances or preferences, your provider will review with you before any treatment or service. Should you have concerns prior to making an appointment, simply let the receptionist know and we can review your concerns in advance.
What do I need to bring with me?
Simply a desire to relax and enjoy your time with us.
What about gratuities?
Any tip or gratuity for your service provider is based upon your experience and preference. Unless you are with a group or have an off site event, gratuities are not included in our services.
What is Heartwood Spa’s Cancellation Policy?
The standard spa cancellation policy is 24 hours prior to your appointment to avoid any charges. If you are unable to make your appointment, please contact us.
Need Reservation Assistance?
Having trouble making your reservation? Have questions? Relax, we’re here to help!